Online Resume
Brett A. Walker
Professional Profile
Experienced in all aspects of IT management, computer maintenance, support and administration, networking and
telecommunications. Logical, organized and excellent troubleshooter. Solid record of success in
process improvement, increased reliability and cost reduction.
• Knowledge of: Lan/Wan Technologies (MPLS, Frame-Relay, VLANs, etc), PCs,
CAT-5 Cabling, Disaster Recovery, Voice & Data Communications, Circuit Analysis,
Control Systems, Fiber Optics, Digital Circuits, RF, antenna systems, video distribution, etc
• Software Experience: MS Windows 3.x – 8, Linux, Cisco IOS, Motorola IOS, VPNs,
VoIP, VLANS, Terminal Services, Citrix, Microsoft BackOffice Products, Novell, etc.
• Hardware Experience: PCs, Routers, Firewalls, Switches, Channel Banks, DAXs, TSUs,
Modems, Storage Devices, Video Capture Devices, Data/Logic Analyzers,
Microwave/RF Equipment, Satellite Comm. Equip. , etc
• Language Experience: BASIC, "C", Assembly(8088-80486), HTML, PERL, CGI, JAVA,
ActiveX
Experience
Evangeline Downs Race Track & Casino 2003-present
Direcor of Information Systems, Opelousas, LA (2003 – present)
• Resident “technical expert” in all enterprise technology
• Responsible for programming & maintenance of Cisco Routers & Switches
• Responsible for all LAN/WAN/VPN connectivity.
• Responsible for design, development, implementation and analysis of technical systems
• Installed and connected ATMs and POS systems
• Responsible for enterprise backups and data storage
• Assist in the development of junior level technicians
Forest Oil Corporation 2001-2002
Network/Telecom Engineer, Lafayette, LA (2001 – 2002)
• Managed voice/data connectivity between central office and offshore sites
• Coordinated support efforts and activity of service providers and vendors
• Installed microwave radios and routers on offshore platforms
• Programmed and managed Cisco Routers, Motorola Routers and TSUs
• Helped to reduce offshore voice/data communications costs
• Configured Cisco VoIP network between home & remote offices
• Graphically documented on-land and offshore voice & data networks
• Provided hardware and software support for office & offshore users
• Managed virus protection and backup of LAN/WAN in Lafayette Office
• Reviewed and restructured billing of offshore communication services
ICT Group, L.L.C. 1998 - 2001
Information Systems Engineer, New Iberia, LA (1998 – 2001)
• Managed connectivity between central office and 8 remote sites
• Sourced and managed Frame-Relay WAN connectivity
• Authored and maintained a Disaster Recovery Plan for all sites
• Programmed and managed Cisco Routers, PIX Firewall and TSUs
• Configured and maintained corporate VPN connectivity
• Reduced data communications costs by $100K
• Configured and managed corporate Internet Access
• Configured and managed MS Exchange Server
• Provided hardware and software support for 160+ users
• Managed virus protection and backup of LAN/WAN
• Configured and implemented MS NT Terminal Server Thin-Client solution
• Administered NT Domain, Novell Servers, Digital Phone and Vmail system
Hewlett Packard 1993 – 1998
Development Engineer, Loveland, CO (1997-1998)
• Managed compatibility lab for CD and DVD products
• Designed compatibility test plans and procedures
• Established and managed partnerships with 3rd Party Facilities & HP Divisions
• Maintained and up-to-date knowledge of mainstream computer products
• Reported on, and provided defect tracking of, identified compatibility issues
• Maintained knowledge of current testing procedures
CD Product Support Engineering Specialist, Loveland, CO (1995 - 1997)
• Served as Lead Technician for 25 on-line technicians
• Managed local and corporate level escalations
• Designed and delivered CD-R training to US and European technicians
• Managed customer satisfaction and product problems
• Maintained CD-R Intranet website
• Helped develop new Case Handling Process for Customer Support
Customer Support Engineer, Loveland, CO (1993-1995)
• Provided on-line technical support for CD-R and Tape products
• Served as technical expert to fellow employees
• Functioned as an Information Technology Specialist for the support group
• Designed, coded and maintained an intranet troubleshooting tree
• Designed and taught an in depth PC hardware class to Customer Support
• Received the HP STAR award for participation on the 4020i project team
USA Electronics 1992-1993
Technician, Dallas, TX (1992 - 1993)
• Designed, assembled and tested Personal Computers
• Provided sales and service of PCs and peripherals
• Provided field service and repair of PCs and networks
• Provided on-line technical support for PCs and peripherals
Education
BSEET - DeVry Institute of Technology, Irving, Texas / CompTIA A+ and NETWORK+ certified
Current Louisiana Gaming License & Louisiana Racing License
Professional Profile
Experienced in all aspects of IT management, computer maintenance, support and administration, networking and
telecommunications. Logical, organized and excellent troubleshooter. Solid record of success in
process improvement, increased reliability and cost reduction.
• Knowledge of: Lan/Wan Technologies (MPLS, Frame-Relay, VLANs, etc), PCs,
CAT-5 Cabling, Disaster Recovery, Voice & Data Communications, Circuit Analysis,
Control Systems, Fiber Optics, Digital Circuits, RF, antenna systems, video distribution, etc
• Software Experience: MS Windows 3.x – 8, Linux, Cisco IOS, Motorola IOS, VPNs,
VoIP, VLANS, Terminal Services, Citrix, Microsoft BackOffice Products, Novell, etc.
• Hardware Experience: PCs, Routers, Firewalls, Switches, Channel Banks, DAXs, TSUs,
Modems, Storage Devices, Video Capture Devices, Data/Logic Analyzers,
Microwave/RF Equipment, Satellite Comm. Equip. , etc
• Language Experience: BASIC, "C", Assembly(8088-80486), HTML, PERL, CGI, JAVA,
ActiveX
Experience
Evangeline Downs Race Track & Casino 2003-present
Direcor of Information Systems, Opelousas, LA (2003 – present)
• Resident “technical expert” in all enterprise technology
• Responsible for programming & maintenance of Cisco Routers & Switches
• Responsible for all LAN/WAN/VPN connectivity.
• Responsible for design, development, implementation and analysis of technical systems
• Installed and connected ATMs and POS systems
• Responsible for enterprise backups and data storage
• Assist in the development of junior level technicians
Forest Oil Corporation 2001-2002
Network/Telecom Engineer, Lafayette, LA (2001 – 2002)
• Managed voice/data connectivity between central office and offshore sites
• Coordinated support efforts and activity of service providers and vendors
• Installed microwave radios and routers on offshore platforms
• Programmed and managed Cisco Routers, Motorola Routers and TSUs
• Helped to reduce offshore voice/data communications costs
• Configured Cisco VoIP network between home & remote offices
• Graphically documented on-land and offshore voice & data networks
• Provided hardware and software support for office & offshore users
• Managed virus protection and backup of LAN/WAN in Lafayette Office
• Reviewed and restructured billing of offshore communication services
ICT Group, L.L.C. 1998 - 2001
Information Systems Engineer, New Iberia, LA (1998 – 2001)
• Managed connectivity between central office and 8 remote sites
• Sourced and managed Frame-Relay WAN connectivity
• Authored and maintained a Disaster Recovery Plan for all sites
• Programmed and managed Cisco Routers, PIX Firewall and TSUs
• Configured and maintained corporate VPN connectivity
• Reduced data communications costs by $100K
• Configured and managed corporate Internet Access
• Configured and managed MS Exchange Server
• Provided hardware and software support for 160+ users
• Managed virus protection and backup of LAN/WAN
• Configured and implemented MS NT Terminal Server Thin-Client solution
• Administered NT Domain, Novell Servers, Digital Phone and Vmail system
Hewlett Packard 1993 – 1998
Development Engineer, Loveland, CO (1997-1998)
• Managed compatibility lab for CD and DVD products
• Designed compatibility test plans and procedures
• Established and managed partnerships with 3rd Party Facilities & HP Divisions
• Maintained and up-to-date knowledge of mainstream computer products
• Reported on, and provided defect tracking of, identified compatibility issues
• Maintained knowledge of current testing procedures
CD Product Support Engineering Specialist, Loveland, CO (1995 - 1997)
• Served as Lead Technician for 25 on-line technicians
• Managed local and corporate level escalations
• Designed and delivered CD-R training to US and European technicians
• Managed customer satisfaction and product problems
• Maintained CD-R Intranet website
• Helped develop new Case Handling Process for Customer Support
Customer Support Engineer, Loveland, CO (1993-1995)
• Provided on-line technical support for CD-R and Tape products
• Served as technical expert to fellow employees
• Functioned as an Information Technology Specialist for the support group
• Designed, coded and maintained an intranet troubleshooting tree
• Designed and taught an in depth PC hardware class to Customer Support
• Received the HP STAR award for participation on the 4020i project team
USA Electronics 1992-1993
Technician, Dallas, TX (1992 - 1993)
• Designed, assembled and tested Personal Computers
• Provided sales and service of PCs and peripherals
• Provided field service and repair of PCs and networks
• Provided on-line technical support for PCs and peripherals
Education
BSEET - DeVry Institute of Technology, Irving, Texas / CompTIA A+ and NETWORK+ certified
Current Louisiana Gaming License & Louisiana Racing License